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Lead ServiceNow ITOM Consultant (Discovery / CMDB)
J-00010ContractRemote$90/hrYou will lead Discovery and CMDB delivery on a remote W2 contract engagement running from 10/05/2026 to 02/26/2027, approximately 704 hours total at 32-40 hours per week. You will run workshop sessions, configure the solution and advise stakeholders, with discovery spanning 15,000+ servers and network devices across multiple data centers. Workshops are expected to begin mid to late October and may require 2-3 days onsite in Nashville, TN (to be determined), so you should be comfortable with occasional travel. Please respond by 09/14/2026.
What you will do
- Support Discovery/CMDB workshop sessions, refine stories, demo the solution and provide advisory support.
- Execute ServiceNow Discovery module configuration and customization based on approved designs, and configure probes, sensors and patterns to discover and map IT infrastructure across multiple data centers.
- Design and implement MID Server infrastructure (up to 5 MID Servers) for credential management and discovery execution.
- Develop asset discovery scoping, range sets and discovery schedules; configure CMDB CI classes, relationships and lifecycle management for infrastructure assets.
- Execute discovery runs and validate data collection across 15,000+ servers and network devices, including discovery data transformation and CI sampling strategies.
- Implement cloud vendor infrastructure discovery and integration for up to one supported cloud provider, and manage integrations between Discovery and parallel ITSM/CSM modules for event-driven case creation.
- Support system testing, troubleshooting, discovery optimization, production deployment and post-go-live optimization.
- Develop technical documentation and Discovery architecture diagrams, and mentor junior technical resources to support knowledge transfer.
What you need
- Lead-level experience delivering ServiceNow ITOM Discovery and CMDB implementations.
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Discovery certification.
- ServiceNow CMDB certification.
- Located on US or Canada soil.
- Fluent English and strong verbal and written communication skills for workshop facilitation and advisory work.
- Willingness to travel for a possible 2-3 day onsite workshop in Nashville, TN.
- Availability for approximately 32-40 hours per week from 10/05/2026 through 02/26/2027.
Compensation
$90 per hour
This is a W2 contract engagement. Compensation is the hourly rate stated above, plus any overtime required by law. No health, dental, vision, retirement or paid leave benefits are offered at this time, beyond what applicable law requires.
Applicants must be authorized to work in the United States without sponsorship.